A parcel shipment can be cancelled only before the dispatch. A parcel cannot be returned to a Sender by any means after the dispatch.
A refund is processed under the following conditions:
- If a parcel is self-delivered the full refund is made;
- If a parcel is booked with collection/drop off label the refund is made exclusive of the label cost (except it is not used).
If you opt for a parcel to be returned to you with a courier service then you will be liable to arrange the return of your parcel yourselves or we can do this on your behalf. If the latter is preferred the cost of the label will be deducted from your refund.